The outcome of whether your office furniture purchase is successful or not will come down to your contract furniture dealer. Although it’s difficult to know exactly how effective your dealer relationship will be until you actually work with them, there are some things you can look for to keep from making the wrong decision.
Check their websites and brochures. Look for the number of employees, size of their delivery fleet and warehouse space. See how many manufacturers they represent. The more real numbers they give you, the more you can judge the attention and support they will be able to provide.
Ask questions about policies and procedures the dealership has in place to protect their clients. The best dealers implement safeguards that help prevent problems such as damaged products, account mishandling or errors in the supply chain.
Always ask for references to find out others experiences with a particular dealership.
When it comes down to executing your project, experience matters. You need to look for:
• involvement with similar sized projects
• familiarity with your industry
• length of time in business
• project team with capable qualifications
• product knowledge
5. Product Selection
There are hundreds of contract furniture manufacturers, [link] but not all dealerships carry all lines. The main manufacturers are territorial and team up with specific dealers. In addition to representing one or more of these main manufacturers, dealers round out their selections with smaller or specialty lines. Make sure your dealer represents the type or style you are looking for.
6. Personal Tours
Visit the dealer’s nearest office or showroom to get a feel for product selection as well as how the staff interacts with potential clients. Communication and transparency are critical to a successful dealer relationship.
Knowing what to look for on the front end could save you a great deal of time and money in the long run.
What do you look for when choosing a furniture dealership?